New Zealand Embassy Buenos Aires, Argentina

Visa Processing Changes Buenos Aires

With effect from 27 November 2012, the New Zealand Embassy in Buenos Aires will no longer accept applications or issue New Zealand visas. 

The Embassy will not be able to provide advice on New Zealand visa and immigration requirements or accept payment for visas.  Visa applications received and paid for prior to this date will, however, still be processed and issued by this Embassy. 

From 27 November 2012 visa enquiries and applications for New Zealand visas should be sent to the New Zealand Visa Application Centre in Washington DC. 

Contact details are:

Visa Application Centre Washington DC
Address:  1120 19th Street NW, Suite No. 415, Washington DC 20036
Phone:  +1 202 223 3400
Fax:  +1 202 223 3900
E-mail: ttswashingtonnz@ttepl.com
Website: http://www.ttsnzvisa.com

Office hours:  9.00am to 4.00pm, Monday to Friday EDT
Call Centre hours: 9.00am to 4.00pm, Monday to Friday EDT

Applications for visas should be lodged or sent by mail or courier to the Visa Application Centre.  You may choose to provide a prepaid courier pack for the return of your passport and original documents or pay for this service to be arranged by the Visa Acceptance Centre.  Please refer to the website www.ttsnzvisa.com for further information on courier options.

Fees

All fees are to be paid in United States dollars.  There is a $USD37.00 handling fee per application, in addition to the relevant visa fee.

Applications submitted in person may by paid by credit card or cash.
Applications submitted by mail or courier may be paid by credit card only.

Frequently asked questions

How quickly will my visa be processed?

To assist a timely decision on your visa application, please ensure that you submit all required documentation.

Upon receipt of your complete application and documentation, we will endeavour to decide your application within 10 working days.

Your case officer will contact you if these timeframes are unable to be met or further information is required in order to make a decision on your application.

If your application is urgent please bring this to the attention of the staff in the Visa Acceptance Centre. It is strongly recommended that you apply for your visa well in advance of your intended travel date.


Can I call/email someone about the application process?

Yes. The Visa Acceptance Centre in Washington DC has a dedicated call centre to support applicants and will respond to telephone and email enquiries about the application process. It is staffed by people who speak English, Portuguese and Spanish.

How do I get a visa application form?

All visa application forms can be downloaded from the website http://www.immigration.govt.nz
Alternatively the Visa Acceptance Centre can email application forms to you.


Can the Visa Acceptance Centre help me fill in my form? Will I need to pay for that help?

Yes, the Visa Acceptance Centre will be able to guide you through the application process. The cost of this is covered by the facilitation fee that you pay for the Visa Acceptance Centre service.

Do my documents need to be translated?

Generally, documents in Spanish or Portuguese will not require translation into English.
If your documents are in a language other than Spanish or Portuguese please contact the Visa Acceptance Centre to check whether translation is required.

Do the staff at the Visa Acceptance Centre make the decision on my visa application?

No, the staff at the Visa Acceptance Centre provide visa facilitation services only. They cannot provide immigration advice and have no influence over the outcome of an application for a New Zealand visa; this can only be decided by an Immigration New Zealand officer.


Will I be able to contact an Immigration New Zealand officer directly?

Immigration New Zealand will provide you with your immigration officer’s direct dial number and/or email address when we acknowledge your application. You will be able to contact the immigration officer at any time during regular office hours.

How can I check on the progress of my application?

Once you have submitted an application at the Visa Application Centre you will be able to track your application by logging onto http://www.ttsnzvisa.com. You will need to enter your passport and receipt number to track your application.

What is the quickest and safest way to send applications to Washington DC?

You choose how to send your visa application to the Visa Application Centre. You should check on the mail/courier services (timeframes and additional security options) with your local providers.

Do I have to include my passport in the application?

Yes. You must include your valid passport with the visa application.

How do I pay for the return postage of my passport?

If you reside in the United States you must provide a pre-paid self-addressed courier pack.

If you reside in South America you may choose to provide a prepaid courier pack for the return of our passport or pay for this service to be arranged by the Visa Acceptance Centre.

Please refer to the website http://www.ttsnzvisa.com for further information on courier options.


What happens if my application is incomplete when it reaches the Visa Acceptance Centre?

The Visa Acceptance Centre will check that you have provided all the required information before your application is forwarded to Immigration New Zealand. If your application is incomplete the staff at the Visa Acceptance Centre will contact you to obtain the missing information.


What about visa applications already in progress?

There is no need to do anything. Your application will be processed and you will be contacted once a decision is made. Contact your immigration officer if you have any queries.

I am from a visa waiver country. Can I travel to New Zealand as a visitor and apply for my student visa when I get there?

The visa waiver scheme allows genuine visitors from certain countries to travel to New Zealand and obtain a visitor visa on arrival instead of before departure.

You can also study in New Zealand through the visa waiver scheme for up to three months.  If, however, you intend to study in New Zealand on a course that is longer than 3 calendar months, you must apply for a student visa before you leave home.

If you arrive in New Zealand with the incorrect visa for the purpose of your intended stay then you may be refused entry at the border.

Why can’t I apply for my student visa online?

Immigration New Zealand is working on a new global information management system that will enable visas to be applied for online. Online student visa applications are currently scheduled to be available from late 2013. 

Where can I get more information?

For information on New Zealand visas please visit http://www.immigration.govt.nz

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