New Zealand High Commission Canberra, Australia

Contact us

Please note that matters relating to passports, visas and immigration cannot be resolved by our High Commission or Consulates General.  Please refer to the  contact information below with any enquiries.

Enquiries related to Passports, Citizenship and birth, death and marriage certificates
 

New Zealand Passport Office
Level 10, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing Address: GPO Box 365
Sydney NSW 2001
Australia

Telephone: 1300 559 535 (including weekend emergencies)
Facsimile: +61 -(0)2 - 9223 0223
Website: www.dia.govt.nz
Office hours: Mon-Tues: 0900-1600hrs, Wed: 0930 - 1600hrs,Thurs-Fri: 0900 - 1600hrs

Enquiries about visas for New Zealand
 

New Zealand Visa Application Centre - Sydney
Level 6, 66 Hunter Street
Sydney NSW 2000
Australia

Telephone: +61 - (0)2 - 9223 0144

Note: all calls made to this number are answered by the Immigration Contact Centre (ICC) in Auckland, New Zealand.  ICC operates Monday to Friday 5:00am to 5:00pm AEST.

Email: For email enquiries please use the Immigration New Zealand Knowledge Base to find the answer to your question: http://dol.govt.nz/immigration/knowledgebase by typing in key words. If your question is still unanswered, you can quickly build a personal profile and submit your question through this link which will be answered by our Immigration Contact Centre (ICC) within three working days.  

Website: www.ttsnzvisa.com

Office Hours: Monday to Friday 0900-1600hrs AEST

Call centre hours: Monday to Friday 0500-1700 AEST

 

 

The New Zealand High Commission is in Canberra:

New Zealand High Commission
 

Commonwealth Avenue
Canberra ACT 2600
Australia

Telephone: +61 -(0)2 - 6270 4211
Facsimile: +61 -(0)2 - 6273 3194
Email: 
Office hours: Mon-Fri 0845-1700hrs

 

The New Zealand Consulate-General in Sydney has jurisdiction throughout New South Wales:

New Zealand Consulate-General

Level 10, 55 Hunter Street
Sydney NSW 2000
Australia
Mailing Address: GPO Box 365
Sydney NSW 2001
Australia

Telephone: +61 - (0)2 - 8256 2000
Facsimile: +61 - (0)2 - 9221 7836
Email:
Office hours: Mon-Fri 0900-1230 and 1330-1700hrs

 

The New Zealand Consulate-General in Melbourne has jurisdiction throughout Victoria:

New Zealand Consulate General

Level 4, 45 William Street
Melbourne Vic 3000
Australia

Mailing Address: GPO Box 2014
Melbourne Vic 3001
Australia

Telephone: +61 3 9678 0201
Facsimile: +61 3 9678 0204
Email:
Website: www.nzte.govt.nz/About-NZTE/International-offices/Pages/International-offices.aspx
Office Hours: Mon-Fri 0900-1230hrs and 1330-1600hrs

 

The New Zealand Consulate Perth has jurisdiction throughout Western Australia  

New Zealand Consulate

1 Sleat Road
Applecross WA 6153
Australia

Telephone: +61 8 93641700
Email: info@nzconsulateperth.com

Office Hours: Mon-Fri 0845-1700 by appointment only

 

Police enquiries

New Zealand Police Liaison Office
Level 10, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing address: GPO Box 365
Sydney NSW 2001
Australia

For Police enquiries telephone: +61 (0)2 9238 0181

For Criminal/Traffic History Records for immigration or employment purposes please go to Ministry of Justice and download form Priv/F1, complete this form and forward it to:

Privacy Unit
Ministry of Justice National Office
PO Box 2750
Wellington
NEW ZEALAND

This request will take up to four working weeks - there is no cost for this service.

Trade enquiries

New Zealand Trade and Enterprise - Sydney

Level 7, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing address: GPO Box 54
Sydney NSW 2001
Australia

Telephone: +61 -(0)2 - 9234 2700
Facsimile: +61 -(0)2 - 9234 2701
Website: www.newzealand.com/business

New Zealand Trade and Enterprise - Melbourne

Level 4, 45 William Street, Melbourne, Victoria 3000, Australia
Mailing address: GPO Box 2014, Melbourne, Victoria 3001, Australia
Telephone: +61 3 9678 0200
Facsimilie: +61 3 9678 0204
Website: www.newzealand.com/business

For all general customs enquiries:
Telephone: 1800 301 861
Website: www.customs.govt.nz

For all enquiries relating to the taking of food items, pets etc. into New Zealand please address your enquiry to the Ministry of Agriculture and Fisheries, or call them on +64 9 377 3008.

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