Contact us

Please note that matters relating to passports, visas and immigration cannot be resolved by our High Commission or Consulates General.  Please refer to the  contact information below with any enquiries.

Enquiries related to Passports, Citizenship and birth, death and marriage certificates
 

New Zealand Passport Office
Level 10, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing Address: GPO Box 365
Sydney NSW 2001
Australia

Telephone: 1300 559 535 (including weekend emergencies)
Facsimile: +61 -(0)2 - 9223 0223
Website: www.dia.govt.nz
Office hours: Mon-Tues: 0900-1600hrs, Wed: 0930 - 1600hrs,Thurs-Fri: 0900 - 1600hrs

Enquiries about immigration to or visas for New Zealand
 

New Zealand Immigration Service
Level 10, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing Address: GPO Box 365
Sydney NSW 2001
Australia

Telephone: +61 - (0)2 - 9223 0144
Facsimile: +61 - (0)2 - 9223 0166
Website: www.immigration.govt.nz
Office Hours: Mon-Tues 0900-1600hrs, Wed 0930-1600, Thurs-Fri 0900-1600

The New Zealand High Commission is in Canberra:

New Zealand High Commission
 

Commonwealth Avenue
Canberra ACT 2600
Australia

Telephone: +61 -(0)2 - 6270 4211
Facsimile: +61 -(0)2 - 6273 3194
Email: nzhccba@bigpond.net.au
Office hours: Mon-Fri 0845-1700hrs

The New Zealand Consulate-General in Sydney has jurisdiction throughout New South Wales:

New Zealand Consulate-General

Level 10, 55 Hunter Street
Sydney NSW 2000
Australia
Mailing Address: GPO Box 365
Sydney NSW 2001
Australia

Telephone: +61 - (0)2 - 8256 2000
Facsimile: +61 - (0)2 - 9221 7836
Email: nzcgsydney@bigpond.com
Office hours: Mon-Fri 0900-1230 and 1330-1700hrs

The New Zealand Consulate-General in Melbourne has jurisdiction throughout Victoria:

New Zealand Consulate General

Level 4, 45 William Street
Melbourne Vic 3000
Australia

Mailing Address: GPO Box 2014
Melbourne Vic 3001
Australia

Telephone: +61 3 9678 0201
Facsimile: +61 3 9678 0204
Email: melbourne.consulate@nzte.govt.nz
Website: www.nzte.govt.nz/About-NZTE/International-offices/Pages/International-offices.aspx
Office Hours: Mon-Fri 0900-1230hrs and 1330-1600hrs

Police enquiries

New Zealand Police Liaison Office
Level 10, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing address: GPO Box 365
Sydney NSW 2001
Australia

For Police enquiries telephone: +61 (0)2 9238 0181

For Criminal/Traffic History Records for immigration or employment purposes please go to Ministry of Justice and download form Priv/F1, complete this form and forward it to:

Privacy Unit
Ministry of Justice National Office
PO Box 2750
Wellington
NEW ZEALAND

This request will take up to four working weeks - there is no cost for this service.

Trade enquiries

New Zealand Trade and Enterprise

Level 7, 55 Hunter Street
Sydney NSW 2000
Australia

Mailing address: GPO Box 54
Sydney NSW 2001
Australia

Telephone: +61 -(0)2 - 9234 2700
Facsimile: +61 -(0)2 - 9234 2701
Website: www.tradenz.govt.nz

For all general customs enquiries:
Telephone: 1800 301 861
Website: www.customs.govt.nz

For all enquiries relating to the taking of food items, pets etc. into New Zealand please address your enquiry to the Ministry of Agriculture and Fisheries, or call them on +64 9 377 3008.