Lost and stolen passports

The first thing you should do if your New Zealand passport has been lost or stolen is report it immediately to the local police and obtain a police report.

This Embassy can no longer issue a replacement passport. Machine-readable New Zealand passports are only issued from the Department of Internal Affairs issuing offices located in New Zealand, Sydney and London (part of the New Zealand High Commission).

In limited, emergency or compassionate situations the New Zealand Embassy in Berlin is able to issue an Emergency Travel Document (ETD) to New Zealand citizens who have previously held a New Zealand passport.

The fee for this service is €190, for adults and children. The maximum processing time is 3 days.

What you need to provide to get an ETD:

• Completed "Application for an Emergency Travel Document" Form
• Completed "Statutory Declaration" form showing passport was lost/stolen
• Two identical passport sized photos (showing head and shoulders, eyes open, nothing covering the head, if wearing glasses must see eyes)
• Two forms of identification (one must have a photo on it)
• A person to act as your identifier (preferably someone who has known you for at least 12 months)
• Be interviewed by a passport officer
• Pay passport fee in cash - the Embassy does not accept credit cards or personal cheques. Please contact the Embassy for the weekly exchange rate.

For the Embassy's contact details click here.

The application form can also be downloaded from the website of the Department of Internal Affairs.

For further options on applying for a new passport, please see Issuing, Renewing and Extending.