New Zealand Embassy Tokyo, Japan


A list of the contact information has been provided lisiting the inquiry offices for non-Japanese residents and visitors within the prefectures and cities in Tohoku District.

- Please note that the information provided by these offices do NOT include whereabouts of non-Japanese nationals.
- For inquiries in this matter, please contact the Local Partnership Cooperation Division, MOFA, at 03-5501-8491.


The Ministry of Justice has set up a telephone line for consultation and operates from 19 March to 21 March, as well as weekdays in order to accept inquiries on immigration procedures such as obtaining a re-entry permit at International Airports in Japan.The number and operation hours of the telephone line is as follows;
Tel: 03-3592-8120 Open hours: 9:00am – 5:00pm
For further information regarding immigration measures, please see the following websites;
Ministry of Justice:
Ministry of Foreign Affairs:


New Zealand Ministry of Agriculture and Forestry (NZMAF) is currently in the process of facilitating with New Zealanders who are urgently returning from Japan with their cats and dogs. Although NZMAF still requires an export certificate and an import permit, they will allow dogs and cats to be tested and treated as per the Import Health Standard in quarantine in NZ if an assurance  is provided that the dog or the cat has resided in Japan for six months prior to export.


The Ministry of Foreign Affairs and Trade periodically reviews its travel advisory for Japan. Please visit this site regularly to check for updates.

News features Japan: Earthquake

Japan travel advisory


New Zealanders in the part of the Tohoku region most affected by the earthquake and tsunami (Aomori, Iwate, Miyagi and Fukushima Prefectures) who wish to depart the area and need advice on how to do so should contact the NZ Embassy Consular line 090-5994-6587.


Sister City networks in Japan make immediate contact with their partner SC in New Zealand as they are anxious to know how they may be able to offer support in a timely and constructive way.
Sister Cities New Zealand has had a number of offers of accommodation for families or individuals who may wish to leave Japan for a short time while the situation comes under control. They are particularly anxious to help children where possible and are happy to offer homestay and alternative schooling in the short term.


New Zealand citizens and families wishing to leave Japan who cannot secure tickets for a commercial flight, can register with the Embassy to request assistance with making departure arrangements on a commercial service. Please send an email to , with the following information:

1. Full name of all people travelling and their passport numbers;
2. Your contact address in Japan;
3. Contact phone number/s;
4. Your departure airport and destination;
5. Names of airlines you have already tried to book.

If the embassy arranges a departure flight which you agree to, you will need to settle the cost directly with the airline.


Rt Hon John Key
Prime Minister

15 March 2011

I move that this House express its condolences to the people of Japan for the losses they have suffered as a result of the recent earthquake and tsunami.


Following the magnitude 8.9 earthquake that struck north-east Japan on 11 March, the New Zealand Ministry of Foreign Affairs and Trade asks all New Zealanders in Japan to advise us of your current whereabouts and safety and wellbeing.

We require the following information from you:

- Full name
- Date of Birth
- New Zealand passport number (if known)
- Details for any travel companions


New Zealanders with urgent enquires regarding the earthquake that struck Northern Japan on the afternoon of 11 March, please contact 090 5994 6587, or if calling from overseas +81 90 5994 6587.

If you are trying to make contact with a New Zealander in Japan about whom you are concerned, please try emailing, texting, using Facebook and/or Twitter, or phoning them in the first instance, before contacting the Embassy.

Of interest

United Nations Handbook 2014-15

United Nations Handbook

The UN Handbook is a comprehensive guide to the UN system and how it works.  Read more

Prime Minister's media release |

New Zealand wins Security Council seat

New Zealand has secured a place on the UN Security Council for 2015-16. Read the Prime Minister's media release

Registering your overseas travel made easier

Registering your overseas travel made easier

New Zealanders travelling or living overseas, registering your travel online now made easier. Read more

Sister cities

Sister cities

Sister city and friendly city links. Read more

The official travel New Zealand website

The official travel New Zealand website

The hardest part of planning your holiday will be deciding which to do first! Read more