New Zealand Embassy Mexico City

Reporting an assault or theft in Mexico

Reporting an assault or theft in Mexico

To file a police report in case of an assault, mugging, robbery or theft, you should report to the nearest "Agencia del Ministerio Público".

The following "Agencias del Ministerio Público" are listed in Mexico City:

Paseo de la Reforma 42 -Ground level
Col. Centro
Tel: (+52 55) 5292 2665
Opening hours: 9.00am - 5.00 pm

Calle Amberes esquina con Londres
Col. Juárez
Tel: (+52 55) 5345 5382
Opening Hours: 9.00am - 5.00 pm

Calle Victoria 78

Col. Centro
Tel: (+52 55) 5346 8724
Opening Hours: 9.00am - 3.00pm and 5.00pm - 7.00pm

In addition, the Mexican Ministry of Tourism provides INFOTUR, a 24 hour toll free help line which may be dialed from any part of Mexico and offers emergency assistance: (01 800) 987 8224.

Procedure to report an assault in Mexico:

  • Make sure you have some form of photo identification such as a passport to report the complaint;
  • Complete the procedural complaint form;
  • Wait for an interview with one of the Ministerio Público's agents. Assistance from an interpreter can be provided if needed;
  • At the finish of such an interview the Ministerio agent will provide a copy of the procedural complaint form with a copy of the interview; and
  • The agent will provide the date on which a response to the complaint will be given.

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