New Zealand High Commission Pretoria, South Africa

Lost and stolen passports

Urgent issue service and Emergency Travel Documents

An urgent service for the issuing of passports is provided by the Department of Internal Affairs in New Zealand, London and Sydney. Providing there are no problems with your application your application will be processed in approximately 10 working days.

When applying for an urgent service, whilst outside New Zealand, please tick the Urgent 3 day service on the application form (All non-urgent passport applications are sent to NZ for re-issuing).

Fees for urgent issue service
The current application and urgent fee is NZD$293.30 (for an adult application); NZD$235 (for a child application aged under 16 years).

Please call to confirm these fees are still current before you apply.

Payment can be made by providing credit card details or a bankdraft made out to the Department of Internal Affairs. The High Commission in Pretoria does not accept any cash payments in Rands.

Emergency Travel Documents

The High Commission, Pretoria only issues Emergency Travel Documents.

An ETD is only issued to a NZ citizen in an Emergency situation. Please contact the New Zealand High Commissions Consular Officer on +27 82 655 3335 to see if you qualify for an ETD.

Providing there are no problems with your application the applications will be processed within 3 working days.

Fees for ETDs
The current application fee is ZAR 2,220.00 (for both adult and child applications).

If by post (we recommend using registered mail):
New Zealand High Commission, Private Bag X27, Brooklyn Square, 0075, Pretoria, South Africa.

If by courier:
New Zealand High Commission, 125 Middel St, Nieuw Muckleneuk 0181, Pretoria, South Africa.

You will need to include or arrange for a pre-paid courier bag if this is how you want your passport returned. Please include 3 (three) passport size photos.

In the case of a stolen passport, you will need to also obtain a police report and include it with your application.

Standard Issue service
If you do not require your passport urgently you may wish to use the standard issue service. It will take approximately 20 working days to process your application (excluding delivery time).  You may also apply online to renew an existing adult passport.  More information is available at

Where to apply
To use the standard issue service, you will need to send your application to one of the following offices:

New Zealand
New Zealand Passport Office
Documents of National Identity
Dept. of Internal Affairs
47 Boulcott St / P O Box 10-526
Wellington, New Zealand

Diplomatic Bag Service to Wellington (via this High Commission)
3-4 week Service
Adult NZ$190.00 Child NZ$131.70 Adult Renewal NZ$184.50

Application sent directly to NZ
Ten Day Service
Adult NZ$140.00 Child NZ$80.70 Adult Renewal NZ$134.50
Three Day Service
Adult NZ$293.30 Child NZ$235.00

United Kingdom
New Zealand High Commission
New Zealand House
The Haymarket
London SWIY 4TQ
United Kingdom

Applications sent directly to the United Kingdom

Ten Day Service
Adult (new and renewal) GBP91.00 Child GBP47.00

Three Day Service
Adult GBP182.00 Child GBP138.00

Australia (service only available if you are living in Australia)
New Zealand Passport Office
Level 10, 55 Hunter St
Sydney NSW 2000
GPO Box 365, Sydney
NSW 1041, Australia

Application sent directly to Australia
Ten Day Service
Adult A$138.00 Child A$71.00
Three Day Service
Adult A$276.00 Child A$209.00

Please Note:
Credit Card payments may only be made for applications sent to London (UK), Sydney (Aus) or Wellington (NZ). Please call to confirm these fees are still valid or visit the Department of Internal Affairs website before you apply.

Please read and complete your application thoroughly. Incomplete details or non-standard passport photos, for example, will delay the issue of your passport.


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