New Zealand High Commission London, United Kingdom

Consular Assistance and Information

Consular Assistance

The High Commission can provide assistance and guidance to any New Zealander in serious distress - for example, if you have been involved in an accident, been hospitalised, arrested or detained, or there has been a death. 

However there are limits to what we can do.  More information and advice on a range of issues can be found on

Please note that if you have dual citizenship you may not be entitled to emergency assistance, for example if you have entered the UK on your British passport. 

The High Commission can:

  • give advice
  • help you contact relatives or friends to request emergency funds
  • provide a list of local lawyers, and help you contact family and friends, if you are detained or arrested
  • help you contact family, friends and your insurer if you are ill or injured
  • help with arrangements following a death overseas
  • help during crises, such as civil unrest and natural disasters

The High Commission cannot:

  • pay your hotel, travel or other bills, legal or medical expenses, or costs of returning a body to New Zealand 
  • give you legal advice, investigate a crime or get you out of prison
  • get you better conditions in prison or hospital than a local citizen would receive
  • provide you with financial assistance, except in a real emergency and subject to very strict conditions
  • operate a personal mail service for you or store your belongings
  • become involved in civil disputes
  • Trace missing persons or investigate a crime.  These are police matters.

Emergency assistance in the United Kingdom

If you are a New Zealand citizen who is here in the United Kingdom on your New Zealand passport and need emergency assistance or advice call either the switchboard or the Consular line:
+44 (0)20 7930 8422 - switchboard
+44 (0)20 7316 8989 - consular emergencies ONLY during business hours

After UK business hours, call the High Commission switchboard and follow the recorded instructions to be connected to a local Duty Officer.
+44 (0)20 7930 8422

Emergency Passport assistance after hours is provided by the London Passport Office
+ 44 (0)20 7968 2730 and follow the recorded instructions

General Information

The High Commission can also answer some questions and give you contact details for enquiries relating to New Zealand government services, excluding immigration and passports.

Immigration and Visas for New Zealand:
Please refer to Immigration New Zealand    
The Visa Application Centre (VAC) in London
Phone VAC from the UK: 020 3582 7499 
Phone VAC from outside UK: +44 1344 71 61 99 (normal international toll charges apply)
Phone New Zealand Contact Centre: +64 9 914 4100 (normal international toll charges apply)

Immigration and Visas for the UK:
Please refer to UK Visas and Immigration
Phone UKVI from the UK: 0300 123 2241
Phone UKVI from outside the UK: 00 44 1243 213 399
Phone NZ UKVI office:  04 4880091

Visas for other countries
You should check with your travel agent or with the Embassy or High Commissions of the countries you intend to visit or transit to find out their visa / entry requirements, and if you need to apply for a visa. We cannot provide this information.

New Zealand Passports
For all passport queries please refer to the London Passports Office page of this website
Phone: +44 (0)20 7968 2730

Safe Travel

Safe Travel is the Ministry of Foreign Affairs and Trade website designed for New Zealanders who are travelling or living overseas. You will find:

  • travel advisories for specific destinations, with up-to-date information on security risks
  • registration facility where you can log your travel plans in case of emergency while travelling
  • news features
  • traveller’s checklist to help you plan your journey
  • What to do when things go wrong
  • assistance or advice on overseas adoptions, child abductions, internet fraud and scams

Of interest

United Nations Handbook 2015-16

United Nations Handbook

The UN Handbook is a comprehensive guide to the UN system and how it works.  Read more

Prime Minister's media release |

New Zealand wins Security Council seat

New Zealand has secured a place on the UN Security Council for 2015-16. Read the Prime Minister's media release

Registering your overseas travel made easier

Registering your overseas travel made easier

New Zealanders travelling or living overseas, registering your travel online now made easier. Read more

Remembering World War I
100 Years On

Be part of the first World War Centenary. Read more

The Christchurch Earthquake Appeal

News about how the donations are contributing to the rebuild, ways to donate and more.

Events Noticeboard

New Zealand related United Kingdom event listings. Read more