New Zealand High Commission London, United Kingdom

London Passport Office

The Department of Internal Affairs Identity Services Office in London - often referred to as the London Passport Office - is responsible for the issuing and renewals of New Zealand Passports in the United Kingdom and Ireland.

How long will it take?

The London Office provides a standard ten (10) day working day service for correctly completed applications or a three (3) day working day urgent service for correctly completed applications.

Please note, clients are strongly advised not to confirm travel arrangements until they have received their passports.

Fees (in British Pounds Sterling)

  • New Passport Adult: £91
  • New Passport Child (under 16): £47
  • Callout fee (work outside office hours): £256
  • Urgent priority fee: £91
  • Descent Registration: £100
Births, Deaths and Marriages
  • Birth/Death/Marriage Certificate: £14
  • Package (one decorative birth certificate and one standard): £17
Other services
  • Translation: £20

How to apply

Application forms for a New Zealand passport can be downloaded from the Department of Internal Affairs website.  If you can't download the form, send an e-mail requesting an application form to .

Where to send the forms

Once you have completed the form and attached any additional paperwork and photos, you can send it in by mail to:

NZ Passport Office
Department of Internal Affairs
New Zealand House, 2nd Floor
80 Haymarket
London SW1Y 4TQ
United Kingdom
Telephone: +44 (0)20 7968 2730
Fax: +44 (0)20 7968 2739
Email enquiries:

Office hours: Monday to Friday 1000 - 1600 (Business Days)
Contact by telephone: Monday to Friday between 0930 - 1600 (Business Days)

Alternatively, drop your application in the drop box on the ground floor at the above address.

Clients are encouraged to view New Zealand passport information from the Department of Internal Affairs or listen to the detailed information on the London Office phone system at +44(0)20 7968 2730.

How to pay?

The Passports Office accepts cash, personal cheques, postal orders, bankers drafts, and debit and credit cards (not Diners Club). It does not accept Euro Cheques or overseas cheques including New Zealand currency.

For the urgent three (3) day service and call out service only cash or credit cards are accepted.

For the standard ten (10) day service, cheques should be made payable to the “Department of Internal Affairs".  Please ensure that details such as the date and the amount are correct and that the cheque is signed.

Please note, clients are strongly advised not to confirm travel arrangements until they have received their passports.

Transferring UK Visas into New Zealand Passports

If you have had a new NZ passport issued, and have a UK permit in the old one, you need to apply to UK Visa and Immigration (UKVI) to have the visa / permit reissued in the new passport.

Neither the High Commission nor the New Zealand Department of Internal Affairs Passports Office has any authority to transfer a UK visa from an expired / lost / stolen New Zealand passport to a new one.  This can only be done by the UKVI.

There are new rules and you may need to apply for a biometric residence permit (BRP) instead.  More information can be found at this website or  or contact the UKVI directly:

Immigration Enquiry Bureau
UK Visas and Immigration
Lunar House, 40 Wellesley Road
Croydon, Surrey, CR9 2BY
Phone: 0300 123 2241
Call charges apply – see the website for details
Monday to Thursday, 9am to 4:45pm / Friday, 9am to 4.30pm


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