New Zealand High Commission London, United Kingdom

London Passport Office

The Department of Internal Affairs Identity Services Office in London - often referred to as the London Passport Office - can issue New Zealand passports to both first time applicants and those renewing expired passports. It can also issue replacements for lost or stolen passports.  

Clients are encouraged to view New Zealand passport information at or listen to the detailed information on the London Office phone - 020 7968 2730.

For advice on your specific requirements and situation, call the office on 020 7968 2730 and speak to a Passport Officer.

How long will it take?

The London Office provides a standard ten (10) day working day service for correctly completed applications or a three (3) day working day urgent service for correctly completed applications.  They have an after-hours service for emergency situations.  However, this does incur a callout fee.

Please note, clients are strongly advised not to confirm travel arrangements until they have received their passports.

Fees (in British Pounds Sterling)

  • New Passport Adult: £91
  • New Passport Child (under 16): £47
  • Callout fee (work outside office hours): £347 for adult and £303 for child under 16.
  • Urgent priority fee: £91
  • Descent Registration: £100
Births, Deaths and Marriages
  • Birth/Death/Marriage Certificate: £14
  • Package (one decorative birth certificate and one standard): £17
Other services
  • Translation: £20

How to apply

Application forms for a New Zealand passport can be downloaded from the Department of Internal Affairs website.  If you can't download the form, send an e-mail requesting an application form to .  Applications for adult passport renewals can also be done online at this link.

In an emergency situation, please call the office on 020 7968 2730.

Where to send the forms

Once you have completed the form and attached any additional paperwork and photos, you can send it in by mail to:

NZ Passport Office
Department of Internal Affairs
New Zealand House, 2nd Floor
80 Haymarket
London SW1Y 4TQ
United Kingdom
Telephone: +44 (0)20 7968 2730
Fax: +44 (0)20 7968 2739
Email enquiries:

Opening hours: Monday to Friday 10:00am to 3:00pm (excluding public holidays). 
Telephone enquiries: Monday to Friday, 9.30am to 4:00pm (excluding public holidays).   

Alternatively, drop your hard copy application into the drop box on the ground floor at the above address. 

How to pay?

The Passport Office accepts cash, personal cheques, postal orders, bankers drafts, and debit and credit cards (not Diners Club).

It does not accept Euro Cheques or overseas cheques including New Zealand currency.  Cheques should be made payable to the “Department of Internal Affairs".  Please ensure that details such as the date and the amount are correct and that the cheque is signed.

For the urgent three (3) day service and callout service, only cash or credit cards are accepted.

Please note, clients are strongly advised not to confirm travel arrangements until they have received their passports.

Transferring UK Visas into New Zealand Passports

If you have had a new NZ passport issued, and have a UK permit in the old one, you need to apply to UK Visa and Immigration (UKVI) to have the visa / permit reissued in the new passport.

Neither the High Commission, nor the New Zealand Department of Internal Affairs Passport Office, has any authority to transfer a UK visa from an expired / lost / stolen New Zealand passport to a new one.  This can only be done by the UKVI.

There are new rules and you may need to apply for a biometric residence permit (BRP) instead.  More information can be found at this website or  or contact the UKVI directly:

Immigration Enquiry Bureau
UK Visas and Immigration
Lunar House, 40 Wellesley Road
Croydon, Surrey, CR9 2BY
Phone: 0300 123 2241
Call charges apply – see the website for details
Monday to Thursday, 9am to 4:45pm / Friday, 9am to 4.30pm


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